ChatBase · Business Knowledge Assistant

For customer support, internal support and knowledge-maintenance teams, ChatBase turns material scattered across manuals, web pages and FAQs into a space people can question. Teams maintain separate sources for different assistants, while customers or staff ask in everyday language and follow up in the same conversation. Preparing material, checking processing results, testing questions and reviewing enquiries form a continuing workflow.

Prepare and check sources

• Files and additional content: Sources can include PDF, Word, presentation, spreadsheet and text files, as well as directly entered notes, web content and question-and-answer pairs.
• Item-level processing feedback: Select files, then review processing progress and individual results. Where some files are incomplete, their status helps identify what needs checking before continuing. Item-level feedback distinguishes content that is ready from material still needing attention in a larger collection.

Inspect content and update sources

• Text and spreadsheet previews: Source management provides previews of processed text. Spreadsheet material can be reviewed by worksheet and displayed as a table or text. Maintainers can inspect what was actually read instead of judging completeness from a filename.
• Replace and explain: Outdated or unsuitable sources can be removed and replaced, while FAQs and short notes can explain matters not addressed directly in the documents.

From test questions to ongoing improvement

1. Test and follow up: In the playground, teams can try realistic enquiries, check whether answers address the question and follow up to see whether the material supports more specific requests.
2. Share access: Prepared assistants have a sharing entry point and a website-embedding presentation.
3. Review enquiries: The management interface retains conversation lists, messages and summaries, helping teams review what users asked and decide which explanations or materials need improvement.

The workflow suits product information, policies, operating guidance, FAQs and onboarding. It makes actual enquiries part of ongoing knowledge maintenance rather than ending the process after upload. Supported files still need extractable content; scan quality and source completeness affect results. Answers assist information finding, and important conclusions should be checked against the original material.